Location: 101 Columbus Street, Auburn, NY 13021

Job Summary:

The Account Manager’s role is to oversee a portfolio of assigned customers, developing
new business and coordinate activities between external customer and internal
resources.

ESSENTIAL JOB FUNCTIONS:

Account management responsibilities include developing strong relationships with
customers, connecting with key business executives and stakeholders and preparing
sales reports. Account Managers also answer client queries and identify new business
opportunities among existing customers. In this role, you will liaise with cross-functional
internal teams (including Customer Service, Product Development, Supply Chain,
Operations and Quality departments) to improve the entire customer experience. This
position will require travel to meet face to face with customers on a monthly basis.

RESPONSIBILITIES:

• Serve as the lead point of contact for all customer account management matters
• Must be able to articulate the molding process capabilities at Currier Plastics
• Build and maintain strong, long-lasting customer relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts
• Ensure the timely and successful delivery of our solutions according to customer
needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and
external stakeholders
• Develop new business with existing customers and/or identify areas of
improvement to meet sales quotas
• Forecast and track key account metrics (e.g. monthly sales results, forecasts and
annual plan)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed
• Ability to understand technical information and translate into value for nontechnical
audiences
• Excellent technical and communications skills including writing, editing and
critical/analytical thinking skills
• Ability to work independently and demonstrate initiative, adaptability and follow-through

 

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